Bigin, Zoho’s CRM for Small Businesses, adds 7,500+ customers within a year helping businesses grow and adapt through the pandemic

Zoho, a global technology company, has announced Bigin, its pipeline-centric CRM for small businesses, has surpassed 7,500 customers in under a year while releasing new features including an industry-first mobile pipeline view. Bigin’s new version also includes enhanced capabilities to help small businesses foster their customer relationships while recovering from the effects of COVID-19. According to a recent SMB Group’ study on how technology will be shifting after the pandemic, 42% of small businesses state that keeping up with customer demands is a top driver to invest in a new digital solution. With the release of new customization features, public APIs, new integrations, and enhanced capabilities on mobile devices, Bigin makes the CRM experience easier for its small business customers.

Since Bigin’s launch one year ago at the beginning of the pandemic, the product has reported a 40% average increase in revenue every quarter with a total customer base of above 7,500. Bigin has had an average of 32% increase in monthly new customer acquisitions since May of 2020. As it continues to grow, there will be new enhancements later this year including advanced workflow automation, support for multiple global currencies, and simple process automation tailored for small businesses.

“Small and micro businesses have been disproportionately impacted by the pandemic and we are pleased to have helped over 5,000 of them grow their business during these tough times. With the most affordable pricing in the industry, a promised setup time under 30 minutes, and an extremely low learning curve, our aim was to make it as easy as possible for companies to get started with a CRM. We are taking a major step ahead in our vision to offer the best possible CRM experience for our small business customers,” says Sridhar Iyengar, Head of Europe at Zoho. “Mobility is a crucial aspect which is often an afterthought for most SaaS vendors. I am happy to say that we have adopted a mobile-first approach with Bigin. Thousands of customers have taken advantage of our unique, industry-first unified pipeline view.”

Customer Statement:

“As a high growth start up we have been able to scale our sales team efficiently through using Bigin, which helps us keep laser focused on the right sales to maintain our rapid growth. Automated workflows and activities enable the team to work at maximum efficiency and with consistent structure even when priorities are constantly juggled. The reporting function provides us with transparency on all business data weekly and monthly so we can draw insights and make the right decisions to drive more success.” – Sam Biggins, Commercial Director, Butlr

Key Product Updates

– Improved usability: A customisable pipeline view that allows customers to rearrange their pipeline stages and rename default modules based on their unique needs.

– Faster, actionable search: Preview search results instantly and take quick actions such as field updates, sending an email, and adding a new note without having to visit the records individually.

– Greater extensibility: Connect with any third-party app of their choice and new native integrations with Mailchimp, Zoho Books and Zoho Invoice.

– More power to telephony: Bigin’s in-built telephony gets added contact centre features such as call recording, call transfer, and automatically queueing incoming calls in waiting. It also allows more than 85 third-party telephony providers to integrate with the CRM.

– Enhanced mobility: Industry-first mobile pipeline view, making it easy to sell right from their smartphone or an exclusive app on macOS.

Pricing and Availability

At £5/user/month, billed annually, Bigin is not just built for small businesses, it is also priced for them. For more information, please visit https://www.zoho.com/bigin.

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About Zoho

With 50+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho Corporation is one of the world’s most prolific software companies.

Zoho is privately held and profitable with more than 9,000 employees. Zoho is headquartered in Chennai, India with European headquarters in Utrecht, The Netherlands. Additional offices are in the United States, India, Japan, China, Singapore, Mexico, Australia, and the United Arab Emirates.

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. Read more about Zoho’s privacy commitment here: https://www.zoho.com/privacy.html. Zoho operates its own datacenters across the world, including two in Europe. More than 60 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. For more information, please visit www.zoho.com.