B4
Ever paid someone what you think is a compliment, only to find they take it as an insult? We tend to think others are just like us. Unsurprisingly, they’re not so it’s common to see misunderstandings arise in teams.
I recently read the story of Clairol (now part of Unilver) who went from being a dying company into full colour. Due to starting a conversation, and a shift in the quality of conversations that took place, a spirit of collaboration was born which allowed the management to not only transform the company but also the industry.
Silo mentality affects many organisations, no matter what their size. It fragments the business, disconnects decisions and impacts results.
If people are our greatest asset, then excellent communication must be our most essential skill. So why do many of us leaders and managers take it for granted?
