The Disney Way
Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.
Customer services
The Disney Way
Frank Nigriello’s loyalty and long service towards his employer, Unipart, is possibly matched only by his undoubted admiration and genuine fascination for all things Disney. So when Stephen Spencer made a passing reference to Disney as possibly his optimum case study when it comes to his area of expertise, customer experience, it didn’t take a rocket scientist to work out that these two could be TV gold….and so it proved.
The Disney Way
Holidays should be fun and relaxing, but one holiday spot has turned into a real-world business school for two leading Oxfordshire businessmen.
Trusting the Model
“A number of years ago, as the recently-appointed Commercial Director for the National Trust for Scotland, I attended a landmark tourism conference featuring speakers from some of the world’s most revered attractions and institutions. One speaker, Jo Pike, made a great impression on me.